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NOVELL TECHNICAL INFORMATION DOCUMENT TITLE: NetWare MHS Driver for Microsoft Mail DOCUMENT ID: TID200037 DOCUMENT REVISION: B DATE: 17FEB94 ALERT STATUS: Yellow INFORMATION TYPE: Symptom Solution README FOR: MSMAIL.EXE NOVELL PRODUCT and VERSION: NetWare Global MHS 2.0 NetWare Basic MHS NetWare Remote MHS 2.0 ABSTRACT: The NetWare MHS Driver for Microsoft Mail (MS Mail) product is provided in response to Novell and Microsoft customers' requirements to support their existing MS Mail installations over an MHS transport and provide a clean way of transition from MS Mail to native MHS applications. ────────────────────────────────────────────────────────────────────────────── DISCLAIMER THE ORIGIN OF THIS INFORMATION MAY BE INTERNAL OR EXTERNAL TO NOVELL. NOVELL MAKES EVERY EFFORT WITHIN ITS MEANS TO VERIFY THIS INFORMATION. HOWEVER, THE INFORMATION PROVIDED IN THIS DOCUMENT IS FOR YOUR INFORMATION ONLY. NOVELL MAKES NO EXPLICIT OR IMPLIED CLAIMS TO THE VALIDITY OF THIS INFORMATION. ────────────────────────────────────────────────────────────────────────────── SYMPTOM The MS Mail spelling feature becomes unselected. SOLUTION To correct this, select Mail Options and reselect the option "Check spelling of messages before sending," and save before exiting the menu. Each time you select the MHS transport in the Mail System Selector, your MS Mail login password is cleared. Select Mail Options in MS Mail, and select Change Password to reenter your password. The default MS Mail message storage file is in directory <drive>:\Windows (Example: c:\Windows). To change this, select Mail Options, select Server and modify the message storage field to point to the desired location. SYMPTOM The user cannot receive mail. SYMPTOM The address book does not work. SOLUTION See the Setup instructions. Most likely, the preferred application name is wrong. Ask your administrator to verify it. Next check your MHS long and short user names. They must match the long and short name created by the server administrator. Again, ask your administrator to verify the MHS names. Check the MHS path you specified. It must be set to the parent directory of the MHS directory structure. You can check this by mapping to the directory and seeing if it contains the directory ..\mhs. Example: G:\apps\mhs\mail\users In this example, the MHS path would be G:\apps, which is the parent directory of the MHS directory structure. SYMPTOM Users cannot run RMHS from MSMail. SOLUTION Ensure Remote MHS is installed at your workstation. The RMHS path must be set to the parent of the MHS directory on your PC. If your administrator has decided not to use the RMHS path setting in the server options dialog, you must set the MV environment variable before starting MS Windows. Example: set MV=G:\apps (see the previous example) SYMPTOM When users try to create an address, the only address type is "CUSTOM ADDRESS." Where is the "MHS ADDRESS"? SOLUTION This usually occurs when the company address book is not found. This implies that you are not logged in or do not have a drive mapped to the mail server or your administrator has not enabled the creation of the extract file. You can type in the addresses manually or you can save them in the private address book using custom addressing. If you are running Remote MHS and do not have the company extract file, obtain it from your MHS administrator. It will simplify your addressing. Please refer to NetWare Remote MHS user documentation for instructions. SYMPTOM User's cannot use the menu driven method to create an address. SOLUTION Please read the MS Mail users guide for full details. Be sure to choose the option "MHS address," instead of the custom address. SYMPTOM User's cannot get Schedule+ to work. SOLUTION Verify that the SCHDPLUS.INI file in the Windows subdirectory contains the line "scheduletransport = TRNANY." This is a replacement .DLL file that patches Schedule+ application. Also verify that the file TRNANY.DLL is in the windows\system subdirectory. SYMPTOM User's cannot enter addresses that are not in their address book. SOLUTION Use the exact syntax shown in the following example to enter addresses that are not in the address book: Example: To send a message to "John Jones@engineering.acme," type the following: [mhs:John Jones @ engineering.acme] Note: Addresses within the square brackets ([ ]) can be separated by commas. However, MS Mail style addresses are separated with semicolons (;) outside the square brackets. SYMPTOM User's cannot share calendars in Schedule+. SOLUTION That feature is a hard-coded feature of Schedule+ application. Microsoft may address this in an upcoming version to support the 0 pump architecture. SYMPTOM User's cannot see the same people they previously had in their address book. SOLUTION Verify that the administrator has provided the extract file that contains all the names in the MHS directory. The administrator must also enable directory synchronization on the MHS network to keep this address book up to date. SYMPTOM User's lost all mail they had before the conversion. SOLUTION The mail was not exported before the conversion or was not imported after the conversion. Use the selector to reenable the old Microsoft transport. Export the folders, then use the selector to invoke the Novell MHS Mail transport. Now, import these folders. Note that if you switch between transports to use both, you will have different mail folders. This is because the NetWare MHS transport and the standard MS Mail transport use different mailboxes. SYMPTOM How can I get mail for my account under different name? SOLUTION If a user has other accounts on the MHS server and wants to access mail for those accounts, they will have to modify the entries for user (such as long name or short name) in the MSMAIL.INI file in the Windows subdirectory. Self-Extracting File Name: MSMAIL.EXE Revision: B Files Included Size Date Time \ MSMAIL.TXT (This File) BCC.DLL 10688 01-04-93 12:00a FILES.INI 116 09-01-93 12:00a SETUP.EXE 24624 03-23-92 12:00a SETUP.LST 537 12-02-93 12:00a MSMAIL.INI 1313 12-25-93 12:00a NOTE.DOC 26867 02-11-94 12:04p NOTE.TXT 21420 02-11-94 12:04p TRNANY.DLL 5057 04-26-93 12:00a MAILDRV.EXE 23840 04-06-93 12:00a MAILDRV.HLP 14980 04-06-93 12:00a MHSDRVR.INF 1768 02-07-94 4:15p MHSDRVR.MST 5064 10-07-93 12:00a MHSMAIL.DLL 112208 12-25-93 12:00a MHSMAIL.HLP 15459 12-02-93 12:00a _MSTEST.EXE 89504 03-23-92 12:00a MSCOMSTF.DLL 74528 03-23-92 12:00a MSCUISTF.DLL 15504 12-13-93 12:00a MSDETECT.INC 22097 03-23-92 12:00a MSDETSTF.DLL 24544 03-23-92 12:00a MSINSSTF.DLL 65440 03-23-92 12:00a MSSHLSTF.DLL 14928 03-23-92 12:00a MSUILSTF.DLL 6144 03-23-92 12:00a SCHDPLUS.INI 155 09-01-93 12:00a SETUPAPI.INC 55620 03-23-92 12:00a Installation Instructions: Supported Configurations: Both NetWare MHS and MS Mail postoffice support the separation of messaging applications such as electronic mail, calendaring, and forms processing from the messaging transport that does the message routing and delivery. Hence, it is possible to move from the standard Microsoft postoffice and messaging transport system to the NetWare MHS messaging transport system by deploying this MHS driver for MS Mail. Restrictions: ■ Because Microsoft's 0 pump architecture is specific to Microsoft Windows, the DOS and Macintosh versions of MS Mail are not supported with this product. ■ This software must be installed with the NetWare MHS products supporting the SMF v71 API. It does not support NetWare MHS 1.5 or prior versions. ■ The shared folder feature of MS Mail and the shared calendar feature for MS Schedule+ are not supported. Install: An automatic Setup program is available to install the software at the user's MS Windows workstation. Before beginning to install this driver software, the administrator must install Global MHS, Basic MHS, or remote MHS. The administrator then needs to set up MS Mail. 3.1 If MS Mail is already installed: This procedure will preserve your existing MS mail messages. 1. Before installing the MHS driver, enter MS Mail and choose the export option from the File menu. 2. Export all of the folders you are interested in keeping. 3. After installing and selecting the MHS driver, you can import these folders to the new mailbag. The new default message file is "MS_MHS.MMF" located in the Windows subdirectory by default. 4. Install the MHS driver with the setup instructions after preserving existing mail. 3.2 If MS Mail is not installed ■ If you have purchased the LAN version of Microsoft Mail, install the product following the manufacturer's instructions to obtain the MS Mail for Windows client software. You only need to install the Windows client and need not install server programs. ■ When you are prompted to install server programs, choose DONE from the menu. ■ If you have purchased MS Mail Remote for Windows, install the product following the manufacturer's instructions. You do not need to install the transfer disk. When you are prompted for the transfer disk, select CANCEL on the menu. ■ If you have purchased Microsoft Office or Microsoft Windows for Workgroups, you only need to install the MS Mail client software. Install the MHS driver by following the setup instructions. 3.3 Setup Instructions: 1. Connect your PC to a NetWare server running NetWare Global MHS or NetWare Basic MHS. 2. Backup your MS Mail mailbox and your MS Windows directory. 3. Map a drive to the parent directory of the MHS tree on your NetWare server. Set the MV environment variable to this directory. Example: If MHS is installed under the APPS directory on the SYS: volume, then do the following: MAP M:=<server>/SYS:\apps SET MV=M:\apps 4. Start MS Windows 5. Make sure MS Mail is installed and functioning properly. 6. Put the NetWare MHS driver for MS Mail disk in the A: drive (or map a drive to the MHS driver software location). 7. From Program Manager, select the File Menu, then select Run. On the command line, enter <drive letter>:SETUP Example: A:SETUP (The MHS driver copies to appropriate MS Windows directories.) 8. Setup will start the MS Mail selector program. If it does not, invoke the mail system selector by double-clicking on the new icon. Note that Microsoft Mail Remote comes with its own selector. Use the selector supplied by this driver software. Note: If you have a prior copy of MHS driver for MS Mail, make sure that all existing files in your MS Windows subdirectory are Read/Write or the MS Mail System Selector will give error. 9. Double-click on the "Novell MHS Mail" choice. After a few moments the selection will move to the "current" choice box. Note: Always select the Novell MHS Mail transport using the Mail system selector every time setup is run. Doing this updates the MSMAIL.INI file located in the Windows subdirectory by default. If you do not select the MHS driver after this installation, your prior driver remains in effect as the installed driver. 10. Exit the program and start MS Mail. 11. Type in a name and a password (optional). The password protects the mailbox from someone copying it and reading it. Note: When MS Mail is invoked for the first time after installing the MHS driver, you will see the following error message displayed twice: MESSAGE Can't find MHS tree structure Ignore this message. It will disappear after the MHS driver is configured as described in the next two steps. 12. Select the Mail menu, Options option, and select the server button. 13. Enter your long (SMF-71) name. Example: Joseph Smith@Sales.Acme Enter your short name (8 characters or less: A-Z, 0-9, $-#). Example: Jsmith Enter the path to the parent directory of the MHS tree. Example: <server>\sys:\apps). Also refer to step 3. Enter your preferred application as defined in MHS. To ensure mail is delivered to the correct mailbox, this choice must have been set as the preferred application in MHS administration. Fill out the rest of the form as you like, most are preference settings. 14. Click OK, and exit MS Mail. 15. Restart MS Mail. 16. Select the Mail menu. Select Address Book. If you see your company address book, you are set up correctly. If not, go back to Step 12. If linking to Global MHS, verify that NGMEXTRC.NLM module has been loaded on the NetWare Global MHS server. If using Basic MHS, the synchronizing of users is automatic. If using Remote MHS, copy the extract file from your network (\MHS\MAIL\PUBLIC\SMF_NS.XRT) to the same location on your Remote MHS installation. 17. If the user has exported their folders before conversion, import them back into the new MHS mailbag by selecting the File menu of MS Mail. If you have questions on the NetWare MHS Driver for Microsoft Mail, call Novell Technical Support at 1-800-NETWARE or 801-429-5588. For the Novell Messaging Hotline, dial 1-408-577-8989 Solution Specifics: ■The MHS driver is Microsoft 0 pump architecture compliant: All functions (except shared folders) are supported ■The MHS driver is SMF v71 API compliant: It supports NetWare Global MHS, NetWare Remote MHS and NetWare Basic MHS. It also supports all Global MHS protocol modules. Thus, a MS Mail user gains the full capabilities to address and exchange mail with SMTP, SNADS, and X.400 users when those modules are loaded. ■Centralized administration: All configuration data can be set within MS Mail. ■Fully automated setup and install program. ■Comprehensive context sensitive help. ■Blind Carbon Copy (Bcc) added to the compose form of MS Mail. ■MS "Switcher" (MAILDRV.EXE) compatible: Allows the user to select the MHS transport or standard MS Mail transport. ■NetWare MHS features of return-receipts, delivery-receipts and non-delivery receipts are fully implemented. ■Preserve existing mail messages: Existing MS mail messages can be imported to new MHS mailbox. Trademarks NetWare, the N design, and Novell are registered trademarks and NetWare Remote MHS, NetWare Global MHS, and NetWare Basic MHS are trademarks of Novell, Inc. NetWire is a service mark of Novell, Inc. Microsoft and Windows are registered trademarks and Visual Basic, Schedule+, EForms are trademarks of Microsoft Corporation. Mac and Macintosh are registered trademarks of Apple Computer Inc. All other trademarks and registered trademarks are owned by their respective corporations. Copyright (C) 1994 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied, stored in a retrieval system, transmitted or translated into any language without the express written consent of the publisher. Novell, Inc. 2180 Fortune Drive San Jose, CA 95131, U.S.A. NetWare MHS Driver for Microsoft Mail Release Note - January 1994 Novell Messaging Hotline: 1-408-577-8989